EGUIDE: Healthcare CIOs are constantly reminded of the importance of using technology to increase patient engagement and satisfaction in their organizations. Download this e-guide learn about the number of opportunities where healthcare organizations can use technology to improve the overall patient experience.

Posted: 29 Aug 2019 | Published: 28 Aug 2019

EGUIDE: Download this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.

Posted: 29 Aug 2019 | Published: 29 Aug 2019

EGUIDE: Download this e-guide to learn how healthcare providers are leveraging emerging technologies like AI, IoT, machine learning and more, to improve physician-patient relationships.

Posted: 29 Aug 2019 | Published: 29 Aug 2019

EGUIDE: Download this e-guide to learn why technology isn't infallible for patients and healthcare organizations and has the potential to change the healthcare industry for the better.

Posted: 29 Aug 2019 | Published: 27 Aug 2019

EGUIDE: Download this e-guide to explore several methods being used to maximize patient engagement tools and uncover some of the most effective patient care initiative and learn more about the future of CRM-themed caregiving as akin to a one-stop "shopping" experience for patients.

Posted: 27 Aug 2019 | Published: 27 Aug 2019

EGUIDE: What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.

Posted: 16 Jul 2019 | Published: 16 Jul 2019

ESSENTIAL GUIDE: Of all the recent developments in the IT operations sphere, automated root cause analysis is one that has many enterprises salivating. But despite the obvious interest around AIOps, many IT monitoring vendors are hesitant about jumping on the bandwagon. Keep reading to hear what you could stand to gain from AIOps.

Posted: 03 May 2019 | Published: 02 May 2019

ESSENTIAL GUIDE: AIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more.

Posted: 02 May 2019 | Published: 01 May 2019

ESSENTIAL GUIDE: Recent data center trends have been centered on finding ways to reduce complexity through technology like automation and artificial intelligence. Inside, get a glimpse at some of the data center trends to keep an eye on today – and how they're expected to impact data center operations.

Posted: 01 May 2019 | Published: 29 Apr 2019

ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019.

Posted: 30 Apr 2019 | Published: 29 Apr 2019

ESSENTIAL GUIDE: AIOps use cases continue to expand to all facets of IT responsibility, including the data center. But could AI be the key to deciphering the complexity of heavily virtualized data centers? Read further into this E-Guide to find out.

Posted: 30 Apr 2019 | Published: 29 Apr 2019

ESSENTIAL GUIDE: Since the introduction of AIOps platforms, IT professionals have been drooling over their promised capabilities, especially when it comes to root cause analysis. Thanks to early adopters, we can find out how these platforms work firsthand. Jump inside this E-Guide to learn more.

Posted: 29 Apr 2019 | Published: 26 Apr 2019

ESSENTIAL GUIDE: Since its inception, the IT service desk has provided an intuitive portal designed to make it easier for users to get technical help – and for IT associates to keep on top of support workflows. So what happens when automation is thrown into the mix? Dive into this E-Guide to take a closer look.

Posted: 24 Apr 2019 | Published: 24 Apr 2019

ESSENTIAL GUIDE: Open this E-Guide to learn more about the most important differences between your DevOps and AIOps strategies, and the tools you may need to achieve monitoring, systems diagnosis, and incident remediation in your CI/CD pipeline.

Posted: 24 Apr 2019 | Published: 24 Apr 2019

WHITE PAPER: Discover the lessons we, ServiceNow, learned on our journey to building a business service–centric Services Reliability Team (SRT)that can now proactively eliminate service outages with better visibility, availability, and optimization.

Posted: 08 Mar 2019 | Published: 08 Mar 2019

WHITE PAPER: IT asset data that is complete, current across its lifecycle, accurate, and useful is required for running IT as a business.  See the changing role of ITAM policy, process, technology, function, and its impact to your business with this white paper.

Posted: 08 Mar 2019 | Published: 08 Mar 2019

WHITE PAPER: Shift from silos to service-oriented delivery results in 80% fewer outages.

Posted: 08 Mar 2019 | Published: 08 Mar 2019

WHITE PAPER: Read this paper to learn how IT Operations Management (ITOM) is the solution that will meet the many challenges that come with multicloud adoption.

Posted: 08 Mar 2019 | Published: 08 Mar 2019

WHITE PAPER: Access this paper to learn how ServiceNow's Now Platform has evolved to become a solution that can enable and support employees across an entire business with capabilities that can help them work more efficiently.

Posted: 18 Dec 2018 | Published: 18 Dec 2018

EBOOK: How do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives.

Posted: 22 Oct 2018 | Published: 31 Dec 2018

WHITE PAPER: Automating Governance, Risk, and Compliance (GRC) greatly reduces costs and improves efficiency. This paper provided 8 simple steps for automating GRC.

Posted: 01 Oct 2018 | Published: 07 Nov 2018

EGUIDE: Combining IT and HR departments is quickly gaining traction. Download this expert guide to see how 3 organizations—ranging from 50 employees to over 6,000—benefitted from combining their HR and IT departments.

Posted: 03 Jul 2018 | Published: 29 Jun 2018

EGUIDE: An increasing number of organizations are aiming to improve their employee engagement. But how do you ensure that happens? Using HR service delivery tools is one way. Download this expert guide to learn how you can help employees be more effective at work by enabling them to take care of 60-80% of their HR business by themselves.

Posted: 02 Jul 2018 | Published: 30 Apr 2018

EGUIDE: Nowadays, HR departments have a lot more responsibilities. As the digital trend continues, it can get more difficult for them to handle their conventional tasks, in addition to more complex ones. Read this expert guide to learn how installing an HR help desk can make handling some of those tasks more doable.

Posted: 02 Jul 2018 | Published: 27 Jun 2018

EGUIDE: Digital HR technology is being applied to over half of all HR tasks, according to Oxford Economics. Download this expert guide to learn about the digital HR trend, as well as why HR is hiring more external workers.

Posted: 02 Jul 2018 | Published: 26 Jun 2018