WHITE PAPER: Read this paper to learn what the top three pains are for IT leaders who are trying to adapt their organization to the state of the world and find the answers to these pains to allow for a successful IT transformation.

Posted: 10 Nov 2020 | Published: 10 Nov 2020

WHITE PAPER: Read this paper to learn how to cut through the noise and fix service degradations faster with AIOps from ServiceNow.

Posted: 28 Apr 2020 | Published: 14 May 2019

WHITE PAPER: The employee experience is the cornerstone of a successful business. Read this paper to learn about the state of the employee service experience, what matters, and what to do about it.

Posted: 24 Mar 2020 | Published: 24 Mar 2020

EGUIDE: It's important for IT professionals like yourself to know how to distinguish the good AI tools from the bad. That's where this E-Guide should come in handy. Download this E-Guide to learn how artificial intelligence capabilities are augmenting the day-to-day IT tools you're most familiar with.

Posted: 03 Feb 2020 | Published: 03 Feb 2020

EGUIDE: Download this E-Guide to uncover the truth behind common AIOps mysteries, including where the actual “AI” in AIOps comes from, the role of AIOps tools within DevOps pipelines, and more.

Posted: 03 Feb 2020 | Published: 03 Feb 2020

EGUIDE: Download this E-Guide to learn how IT monitoring tools have advanced accordingly and their relationship with DevOps methodologies. Plus, find out which areas of your IT infrastructure stack could stand to gain the most from robust monitoring capabilities.

Posted: 31 Jan 2020 | Published: 31 Jan 2020

EGUIDE: Download this E-Guide to learn more about the evolution of ITSM in modern times – and find out how to keep your ITSM strategy in-step with future trends.

Posted: 31 Jan 2020 | Published: 31 Jan 2020

EGUIDE: Read this expert guide to learn about digital developments in HR and find out how employee experience has changed—and will continue to—with intelligent technologies.

Posted: 31 Jan 2020 | Published: 31 Jan 2020

EGUIDE: Read this E-Guide to learn how to determine what areas of your infrastructure necessitate a more advanced monitoring solution to get the insights your DevOps teams need -- and learn how to get closer to true full-stack monitoring capabilities.

Posted: 30 Jan 2020 | Published: 30 Jan 2020

EGUIDE: Download this E-Guide to learn why AIOps has quickly becoming a central tool within modern IT departments’ arsenals, and how AIOps tools are being used in areas like container monitoring, proactive resolutions, and more.

Posted: 30 Jan 2020 | Published: 30 Jan 2020

EGUIDE: Download this E-Guide to learn how to identify gaps in your ITSM strategy, technology choices to remedy service delivery issues, and discover best practices for managing ITSM vendors to get the most out of your tools.

Posted: 29 Jan 2020 | Published: 29 Jan 2020

EGUIDE: Download this E-Guide to learn how ITSM technologies augmented by AI capabilities are being utilized across the IT stack – from helpdesk management to network automation.

Posted: 29 Jan 2020 | Published: 29 Jan 2020

EGUIDE: Human capital management (HCM) has experienced several incarnations since HR assumed greater corporate and workforce responsibilities. The most reason versions are often infused with AI, analytics, and mobile capabilities. Download this expert guide to learn how HR leaders are using these technologies to improve employee experience.

Posted: 29 Jan 2020 | Published: 29 Jan 2020

EGUIDE: HR no longer needs to take the entire first day and more for employee orientation, indoctrination and document signings—thanks to mobile onboarding applications. Learn how mobility has revamped onboarding processes in this expert guide.

Posted: 28 Jan 2020 | Published: 28 Jan 2020

EGUIDE: In this expert guide, learn how customer service technologies have evolved since they first emerged and why they’re so important to your overall strategy.

Posted: 28 Jan 2020 | Published: 28 Jan 2020

EGUIDE: Human capital management (HCM) has experienced several incarnations. The newest versions include AI, analytics, and mobile capabilities. Download this expert guide to explore how HR processes have changed with the addition of emerging technologies, and how they can help improve the employee experience.

Posted: 28 Jan 2020 | Published: 28 Jan 2020

EGUIDE: Download this E-Guide to hear from contributing ITIL author Peter Doherty as he walks through changes to the updated ITIL guidelines to catch IT leaders up with project management, ITIL implementation, and ITIL training best practices.

Posted: 28 Jan 2020 | Published: 28 Jan 2020

EGUIDE: Download this E-Guide to learn about today’s service desk evolutions in-depth, including what factors distinguish help desks from services desks, and how to start assembling a service catalog of your own.

Posted: 27 Jan 2020 | Published: 27 Jan 2020

EGUIDE: Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms

Posted: 24 Jan 2020 | Published: 24 Jan 2020

EGUIDE: Technological advancements are transforming traditional customer service departments and call centers into multidimensional corporate forces. Learn how AI, chatbots, process automation and predictive analytics is affecting customer service and the future of the enterprise.

Posted: 23 Jan 2020 | Published: 23 Jan 2020

EGUIDE: Customer service has evolved in ways that were unthinkable just a few short years ago. They now play a strategic and multidimensional role in fulfilling positive customer experiences that lead to brand loyalty and increased revenues. Download this expert guide to explore the evolution of customer service

Posted: 22 Jan 2020 | Published: 22 Jan 2020

EGUIDE: Configuration management enables security teams to configure, update and patch systems more efficiently. In this e-guide, dive deeper into configuration management to learn some the key features, benefits, and how it can improve governance, risk management and compliance (GRC).

Posted: 21 Nov 2019 | Published: 15 Nov 2019

WHITE PAPER: Meeting SLA's, addressing outages and service degradations are crucial to building and sustaining the trust of the business in the IT organization. Read this paper to learn how AIOps can help.

Posted: 12 Sep 2019 | Published: 12 Sep 2019

EGUIDE: View this e-guide to learn how accounting and finance teams can improve productivity, maintain compliance, and boost fraud protection through the incorporation of AI-based systems.

Posted: 12 Sep 2019 | Published: 06 Sep 2019

EGUIDE: Looking for a crash-course on digital finance transformation? Inside, glean insight into the changing world of finance with information tailored specifically to the needs of industry CFOs. Review the main causes for digital finance transformation, and learn what digital transformation in finance can do for your organization.

Posted: 12 Sep 2019 | Published: 10 Sep 2019