e-Support White Papers

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Microsoft Dynamics CRM Release Preview Guide sponsored by Microsoft India WHITE PAPER: In this resource, learn about a family of CRM applications that can help you deliver engaging, differentiating customer experiences with marketing, sales, and service capabilities. Posted: 20 May 2014 \| Published: 30 Apr 2014 TOPICS: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Service \| Customer Support Software \| Marketing \| Mobile CRM \| Sales \| Sales and Marketing Software \| Social Computing

JBoss Enterprise BRMS Compared to IBM Operational Decision Manager and IBM Business Process Manager Standard sponsored by Red Hat WHITE PAPER: An evolution is currently taking place regarding business process management (BPM). The resources used to create business solutions are also evolving. Access this white paper today to learn just how – and better understand the importance of creating business solutions with less variability, improved accuracy, and greater environmental awareness. Posted: 04 Dec 2013 \| Published: 31 Jan 2013 TOPICS: Business Process Automation \| Business Process Management \| Business Processes \| Data Integration

Revamp Retail Transactions with Omni-Channel Technology sponsored by Toshiba WHITE PAPER: Read this exclusive white paper now to find out the differences between omni-channel and multi-channel technologies, as well as which more is more highly recommended. Posted: 05 May 2014 \| Published: 31 Jan 2014 TOPICS: CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| eCommerce \| Mobile CRM

Retail Branch Networks: The Keystone to Bank-Customer Relationships sponsored by Hewlett-Packard Enterprise WHITE PAPER: The following white paper addresses the best practices to consider within brank banking locations with information tailored specifically for P2P relationships. Posted: 29 Oct 2013 \| Published: 29 Oct 2013 TOPICS: Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Print Management \| Print Management Services \| Print Management Software \| Workflow Management Coalition \| Workflow Software

Mitigating the Risks of Outsourcing sponsored by Hewlett Packard Enterprise WHITE PAPER: When opting for an outsourcing program, CIOs should check the reliability, financial stability and reputation of service providers, advices Shailesh Joshi, head of corporate IT at Godrej Industries. Get further outsourcing insights in this resource. Posted: 06 Nov 2013 \| Published: 06 Nov 2013 TOPICS: Business Management \| Business Process Management \| Business Process Outsourcing \| Business Processes \| CIOs \| IT Governance \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| Outsourcing

6 Hidden Secrets to Offering Exceptional Customer Service sponsored by Salesforce.com WHITE PAPER: The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now. Posted: 10 Oct 2013 \| Published: 10 Oct 2013 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Improve Your Web Infrastructure with Red Hat Enterprise Linux sponsored by Red Hat WHITE PAPER: In this white paper, you will discover how to power your web infrastructure with open source software solutions. Inside, learn how to fulfill business requirements for a more reliable and scalable web infrastructure. Posted: 10 Dec 2013 \| Published: 10 Dec 2013 TOPICS: Business Performance Management \| Business Process Management \| Business Process Management Software \| Business Processes \| Open Source \| Web Applications Architectures \| Web Applications Management \| Web Development

Making Business Processes Smarter in the Age of the Customer sponsored by RXP Services WHITE PAPER: Customers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions. Posted: 12 Jun 2014 \| Published: 30 Apr 2013 TOPICS: Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Processes \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction

Top 6 "Must-Have" Technologies for Small and Midsize Manufacturers sponsored by Epicor Software Corporation WHITE PAPER: This valuable resource counts down six critical manufacturing technologies that every small and midsize organization should have. Posted: 14 Mar 2014 \| Published: 30 Jun 2013 TOPICS: Business Process Management \| Business Processes \| Data Management \| Employee Performance Management (EPM) \| ERP \| ERP Software \| Manufacturing \| Manufacturing Industry \| Manufacturing Industry Organizations \| Manufacturing Software \| Manufacturing Systems \| Small Businesses \| SMBs \| User Experience

Best Practices for Customer Service sponsored by Oracle Corporation WHITE PAPER: Access this guidebook which explores the experiences of Oracle RightNow customers and highlights best practices they have taken to enable agents to deliver the right answers at the right time, driving increased customer service productivity and increased customer satisfaction. Posted: 04 Aug 2013 \| Published: 02 Aug 2013 TOPICS: CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Oracle (Product)