Telephone Selling White Papers

WHITE PAPER: Download this white paper to learn how ISRs can use purchase intent intelligence to improve appointment rates, and uncover a few critical ingredients for your organization to see similar results.

Posted: 08 Feb 2021 | Published: 11 Apr 2019

WHITE PAPER: In this resource, discover how a software development process known as behavior-driven development, combined with a tool that integrates business rules management, business process management (BPM), and complex event processing (CEP), enables you to speed up and improve the application delivery lifecycle.

Posted: 08 Aug 2013 | Published: 30 Jun 2013

WHITE PAPER: In this white paper, you will discover how to power your web infrastructure with open source software solutions. Inside, learn how to fulfill business requirements for a more reliable and scalable web infrastructure.

Posted: 10 Dec 2013 | Published: 10 Dec 2013

WHITE PAPER: Test-driven development (TDD), behavior-driven development (BDD), and domain-driven development (DDD) comprise an approach to BRMS development ensuring predictable and productive processes. In this white paper, learn how development teams can deliver products faster and keep pace with the demands of our rapid global marketplace.

Posted: 04 Apr 2014 | Published: 04 Apr 2014

WHITE PAPER: Access this whitepaper to discover the 3 main funnel points for a successful sales strategy. Read on to find out how to calculate your campaign for success, and how to measure your call center metrics appropriately.

Posted: 01 Dec 2014 | Published: 01 Dec 2014

WHITE PAPER: View this resource to learn how to get your essential customer relationship management (CRM) functionality quickly and affordably through a variety of mobile devices.

Posted: 26 Sep 2013 | Published: 31 May 2013

WHITE PAPER: This whitepaper examines the concept of “mobile deal management”, taking a look at how carrying corporate-enabled mobile devices affects the success of sales personnel and the situation-specific capabilities that make the difference.

Posted: 16 Jun 2014 | Published: 16 Jun 2014

WHITE PAPER: Access this paper today to take a look at how sales executives optimize their sales structures, territories, and incentive plans. Also inside, find survey results that reveal findings from senior decision-makers that investigated the sales executive realm.

Posted: 03 Jan 2014 | Published: 03 Jan 2014

WHITE PAPER: This brief resource introduces an IT transformation consulting service as a means of achieving effective, value-driven change. Read on now to learn how you can ensure business and IT alignment, spur business growth, and more.

Posted: 09 Oct 2013 | Published: 31 May 2012

EGUIDE: In this Jargon Buster, we'll explore some key definitions around Voice over IP, and look at how VoIP fits into the wider unified communications landscape.

Posted: 08 Feb 2021 | Published: 03 Sep 2018

EBOOK: Computer Weekly has explored ways to deliver a dynamic, secure, and even compliant omni-channel experience. Discover how tokenization is shaking things up in transaction data, and what you can do to access and protect customer information in the face of Payment Card Industry Security Standards.

Posted: 25 Jun 2015 | Published: 25 Jun 2015

PRESENTATION TRANSCRIPT: This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed.

Posted: 29 Oct 2012 | Published: 29 Oct 2012

EBOOK: In this expert handbook, we help you weigh the benefits of cloud vs. on-premise and explore how you can move from a hardware-centric video conference system to a more nimble, software-driven one.

Posted: 29 Aug 2017 | Published: 29 Aug 2017

EZINE: A special issue covering the opportunities for resellers selling security, and advice on the use of social media.

Posted: 11 Apr 2014 | Published: 14 Apr 2014

EZINE: A special eZine looking at the opportunities for resellers in the networking market.

Posted: 10 Feb 2012 | Published: 13 Feb 2012

WHITE PAPER: This white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options.

Posted: 21 Oct 2015 | Published: 21 Oct 2015

EZINE: The organisers of this year's Tour de France worked with technology services company NTT in partnership with Amaury Sport Organisation to provide what they described as an "enhanced experience" for race fans who could not be at the roadside because of Covid restrictions.

Posted: 08 Feb 2021 | Published: 10 Dec 2020

EZINE: In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.

Posted: 27 Sep 2021 | Published: 28 Sep 2021

EGUIDE: In this expert e-guide you'll find some helpful hints as to how you can identify the proper metrics needed to produce meaningful contact center KPI's. In addition, read 7 dos and don'ts of call center management to help you nourish your agent's best CRM practices.

Posted: 06 Oct 2016 | Published: 06 Oct 2016

PRESENTATION TRANSCRIPT: Read this transcript of internationally recognized service-oriented architecture (SOA) expert and thought leader, best-selling author of Enterprise Application Integration, and CTO and founder of the cloud consulting firm Blue Mountain Labs, David Linthicum's presentation on SOA as the single most valuable architectural basis for the cloud.

Posted: 15 Nov 2012 | Published: 15 Nov 2012

ANALYST REPORT: This vendor-neutral report discusses CRM essentials every company needs for effective sales management. Read on to find out why enterprises using CRM technology are seeing measurable advantages over non-users and how they leverage these tools for higher revenue.

Posted: 08 Dec 2014 | Published: 08 Dec 2014

EZINE: The winners of the MicroScope Awards for Channel Excellence (ACEs) are announced and there is a chance to get the latest insight into the opportunities in the storage market.

Posted: 12 Jun 2015 | Published: 12 Jun 2015

EGUIDE: In this expert eguide from SearchEnterpriseDesktop.com, find out why it is essential to secure all workers’ mobile devices.

Posted: 30 Sep 2011 | Published: 30 Sep 2011

EGUIDE: While all video conferencing tools perform broadly similar tasks, there are certain differences between products and providers.Here we examine the Cisco, Microsoft, and Zoom platforms, highlight the unique features of each product, and explain how the products differ from one another.

Posted: 17 Jun 2021 | Published: 17 Jun 2021

EZINE: This issue of the digital magazine is designed to capture what is an ever changing communications landscape and provides some food for thought to those wondering how they can get the most out of it personally and as a business.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

EBOOK: Read this guide and discover how a new PBX could trim your telephony costs and boost productivity.

Posted: 25 Oct 2010 | Published: 25 Oct 2010

PRESENTATION TRANSCRIPT: This transcript, a printable version of the video from enterprise expert Tom Nolle, addresses the marginalization that operators face from over-the-top disintermediation - caused by exploding operating costs that result from declining revenue per bit.

Posted: 10 Dec 2008 | Published: 10 Dec 2008

EGUIDE: In this expert E-Guide, uncover a list of important questions that should be asked of you and your organization when you are considering a UC implementation. Explore seven phases of implementation for the analysis of the value of UC in each.

Posted: 05 Jul 2011 | Published: 05 Jul 2011

EBOOK: According to research, 41% of customers have contacted an organization’s customer service department over the past three days, and 63% have reached out in the last seven. However, many consumers find themselves frustrated by a handful of issues. So, how can you best combat these problems? Browse this guide to learn more.

Posted: 13 Feb 2024 | Published: 13 Feb 2024

EGUIDE: The benefits of unified communications are apparent to network managers, but how can you figure out the value it will add to your organization?

Posted: 16 Nov 2011 | Published: 16 Nov 2011

EGUIDE: Unified communications (UC) is still largely on-premises, but the evolution to cloud-based UC has begun. Follow one company on its path to cloud-based UC to learn the reasons behind the switch, the advantages of moving to the cloud, and whether your company should follow suit.

Posted: 25 Feb 2016 | Published: 17 Feb 2016

WHITE PAPER: More companies are choosing cloud-based UC technology. Find out about its evolution and its future.

Posted: 26 Feb 2015 | Published: 26 Feb 2015

EBOOK: With it being reported that today’s SMS channels have a 95% open rate, it’s no wonder that more and more organizations are working to incorporate these messages, alerts, and promotions into their marketing strategies. However, many companies are still unsure. Browse this guide to learn more.

Posted: 14 Feb 2024 | Published: 14 Feb 2024

EBOOK: The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.

Posted: 11 Feb 2022 | Published: 08 Feb 2022