Performance Metrics White Papers, Software Downloads, Definition and Webcasts

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Performance Metrics Reports

Consult the new dictionary for customer experience KPIs sponsored by Oracle Corporation WHITE PAPER: This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value. Posted: 27 Mar 2014 \| Published: 30 Sep 2012 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Retention \| Customer Satisfaction \| Customer Service \| Data Analytics \| Metrics \| Operational Metrics (Systems) \| Strategic Planning

The Evolution of BI: Operational Analytics sponsored by Every Angle EGUIDE: In this e-guide, discover necessary components of operational BI for smart business implementation. Continue reading to gain insight into the evolution of BI, along with current roadblocks to success. Posted: 08 Aug 2013 \| Published: 08 Aug 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| Data Analytics \| Data Governance \| Data Integration \| Operational Metrics (Systems) \| Real-time Analytical Software \| Real-time Analytics \| Reporting Software

Operational Logistics/Resource Allocation: The World's Best Business Intelligence Applications sponsored by Information Builders WHITE PAPER: This paper highlights several real-world success stories, where a proactive approach to resource allocation was implemented. Posted: 05 Dec 2011 \| Published: 05 Dec 2011 TOPICS: Business Intelligence \| Business Intelligence Software \| Business Logistics \| Business Process Management \| Business Process Management Software \| Operational Metrics (Systems)

HP Executive Scorecard: Real-time insights for IT management sponsored by Hewlett Packard Enterprise VIDEO: CIOs often struggle to gain business insight that will allow them to make well-informed decisions. This video presents a scorecard tool that tracks the business value that IT provides, including customer satisfaction and operational excellence. Learn how to gain visibility across your organization for greater IT and business alignment. Posted: 22 Nov 2011 \| Premiered: 22 Nov 2011 TOPICS: Business IT Alignment \| Business Process Automation \| Business Process Management \| CIOs \| Leadership \| Metrics \| Operational Metrics (Systems) \| Strategic Planning

Case Study: Grocery Chain Gains Productivity and Information Visibility for Better Inventory Control sponsored by Junction Solutions CASE STUDY: In this resource, discover how a major grocery store chain replaced an outdated, unsupported technology infrastructure with a new ERP system in order to make reporting easier, and streamline and automate business processes. Posted: 16 Sep 2013 \| Published: 16 Sep 2013 TOPICS: Data Analytics \| Data Governance \| Data Mining \| Data Quality \| ERP \| Inventory Management \| Operational Metrics (Systems) \| Warehouse Management

Cooper University Hospital Utilizes Cisco IPT and Wireless Network to Track Equipment and Enhance Patient Safety sponsored by Dimension Data CASE STUDY: After successful prior engagements, Cooper University Hospital (CUH) asked Dimension Data to implement an IP telephony (IPT) solution for its existing data center and new Medical Coordination Center (MCC). Posted: 25 Feb 2010 \| Published: 25 Feb 2010 TOPICS: Cost Benefit Analysis \| Data Centers \| IP Routing \| IP Telephony \| Operational Metrics (Systems) \| Radio Frequency Data Communications \| Wireless Infrastructure \| Wireless Networks \| WLAN \| WLAN Management

Trusted Partners Create Options for Growth sponsored by Alcatel-Lucent WHITE PAPER: Today’s realities make business transformation no longer about if and when it will happen. The questions now are: How? How fast? Can it be done efficiently and effectively? The answers lie in an outsourcing strategy that shares benefits and manages risks. Read this paper to find out so much more. Posted: 19 Aug 2010 \| Published: 16 Aug 2010 TOPICS: Communications Systems \| Managed Security Services \| Managed Security Services Providers \| Operational Metrics (Systems) \| Transformers \| Wireless Broadband Routers

Simplifying Citrix XenApp -- Get the Insight you Need to Optimize Your Citrix Investment sponsored by XTS WHITE PAPER: This white paper provides an analytical perspective on how to best manage your Citrix environment. Posted: 10 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Capacity Planning \| Change Management \| Compliance (Systems Operations) \| Compliance Software \| Data Security \| Database Security \| Network Configuration Management \| Operational Metrics (Systems) \| Reporting Software \| Security Audits \| Security Management \| Server Virtualization \| Systems Management

Transforming Storage Operations from Entrepreneurial to Predictive sponsored by EMC Corporation WHITE PAPER: Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model. Posted: 13 Dec 2004 \| Published: 01 Dec 2004 TOPICS: Business IT Alignment \| Business Models \| Business Performance Management \| Change Management \| CMM (Capability Maturity Model) \| Document Management \| IT Best Practices \| ITIL \| Network Management \| Operational Metrics (Systems) \| Records Management \| SLA \| Storage Management \| Strategic Planning

Modern IT Operations Management: Delivering the Insights Today's Environments Require sponsored by Boundary WHITE PAPER: Traditional IT operations management (ITOM) technologies often fail to meet the needs of today's modern applications and systems. This white paper introduces a Software-as-a-Service (SaaS) ITOM platform, specifically created for modern IT operations, that can collect and process massive amounts of data in real-time. Posted: 13 May 2013 \| Published: 13 May 2013 TOPICS: Application Deployment \| Application Infrastructure \| Application Life-Cycle Management \| Application Monitoring \| Application Performance Management \| IT Governance \| IT Management \| Operational Metrics (Systems)

Performance Metrics Reports