WHITE PAPER:
This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
EGUIDE:
Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.
WHITE PAPER:
This whitepaper discusses how organizations can proactively manage their customer relationships and deliver superior customer service – all by implementing mobile and cloud tools for their field representatives.
WHITE PAPER:
HP Mobility Advisory Services can help your organisation develop a mobility strategy that transforms interactions with customers, employees and partners into revenue opportunities. Learn how.
EBOOK:
Companies won't reap the benefits of a multichannel business if they don't marry their technology wish lists with a strategy that works for them.
EGUIDE:
This exclusive e-guide offers advice on developing a strong mobile security plan and examines how some modern corporations approach BYOD and security.
EBOOK:
This expert guide divulges essential information on how to use the newest sales tools for customer prospect generation; bolster sales forecasting with data modeling; use location-based apps; and more.
WEBCAST:
This exclusive resource discusses how you can build a successful enterprise mobility environment for your businesses, examining best practices, helpful use cases, and suggestions for which tools can help drive innovation and cut costs.
WHITE PAPER:
This exclusive paper discusses a mobile tool that allows you to distribute secure, relevant content, documents and information to a vast number of users on smart mobile devices, HTML5 capable web browsers, and traditional desktop or laptop computers.
WHITE PAPER:
This informative resource takes an in-depth look at the state of BYOD and mobile security, discussing how the landscape has changed over the past year.
