IP-based Contact Centers Reports

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Computer Weekly – 24 October 2023: Brewing data insights at Heineken
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now.
Posted: 24 Oct 2023 | Published: 24 Oct 2023

TechTarget ComputerWeekly.com

The Automation Architect’s Handbook: Leading End-To-End Automation Journeys
sponsored by Red Hat
EBOOK: In this automation architect’s guiding e-book, discover a walkthrough map of the steps required to lead your organization beyond task-centric automation toward an enterprise-wide strategy.
Posted: 19 Apr 2024 | Published: 19 Apr 2024

Red Hat

Computer Weekly – 23 April 2024: How data keeps Britain's trains on track
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we find out how Network Rail is ensuring train safety in the face of extreme weather thanks to advanced data analytics. Our latest buyer's guide examines the latest trends in storage technology. And we talk to the Ministry of Defence's first ever chief data officer. Read the issue now.
Posted: 19 Apr 2024 | Published: 23 Apr 2024

TechTarget ComputerWeekly.com

Understanding CPaaS market growth, trends and providers
sponsored by TechTarget ComputerWeekly.com
EGUIDE: The CPaaS market is maturing as increased demand for digital communications drives new use cases. Organizations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider. Read this article to learn more about the trends and providers fueling CPaaS market growth.
Posted: 06 Nov 2023 | Published: 07 Nov 2023

TechTarget ComputerWeekly.com

The Essential IT Automation Success Checklist
sponsored by Red Hat
PRODUCT OVERVIEW: Automation is a top business initiative for 60% of organizations. In this product overview, discover 5 ways you can use Red Hat Ansible Automation Platform to simplify your company’s automation management efforts.
Posted: 22 Apr 2024 | Published: 22 Apr 2024

Red Hat

CW EMEA – October 2023: Prepare for AI explosion
sponsored by TechTarget ComputerWeekly.com
EZINE: In this month's CW EMEA, we look at generative AI, which Accenture claims is the next big thing in enterprise IT. We also look at a demo of multi-supplier non-real-time RAN optimisation, a Ryder Cup tech testbed, and how Zurich Insurance has cut the time it takes to develop ServiceNow apps. Read the issue now.
Posted: 12 Oct 2023 | Published: 12 Oct 2023

TechTarget ComputerWeekly.com