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APC Critical Power & Cooling Resource Center
sponsored by APC
 | White Paper: | Posted: 30 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
APC 's Power and Cooling Resource Center is a fully integrated solution provider for Critical Power and Cooling Services. There are more than 12,000 APC-MGE employees standing by ready to serve you.
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Client LifeCycle Demo
sponsored by FrontRange Solutions Inc.
 | Software Demo: | Posted: 22 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
Enteo''s lifecycle management solutions by FrontRange are at the forefront of Unified Infrastructure Management. View this demo to see the most efficient solution portfolio in the area of system management.
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Bowen & Groves Wins ContactCenterWorld.com 2008 Members' Choice Award
sponsored by Bowen & Groves
| Press Release: | Posted: 22 Jul 2008
| | Published: | 22 Jul 2008 | |
Summary: |
Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.
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Steps for Implementing Comprehensive Support Management
sponsored by EnterpriseWizard Inc.
 | Webcast: | Posted: 14 Jul 2008
| | Premiered: | Available On Demand | |
Summary: |
This demo explores how to effectively manage all aspects of customer service. Learn how to implement proactive customer service and reduce response times for an improved user experience.
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Six Secrets for Effectively Managing a Customer Support Organization
sponsored by EnterpriseWizard Inc.
| White Paper: | Posted: 10 Jul 2008
| | Published: | 10 Jul 2008 | |
Summary: |
This white paper discusses key strategies for maintaining an effective customer support organization.
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Giving ETL processes a makeover: Optimization tips and tricks - Expert Webcast
sponsored by Syncsort
| Webcast: | Posted: 10 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
Frank Dravis, Baseline Consulting Senior Consultant
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Summary: |
In this webcast, get expert advice for implementing or optimizing Extract Transform Load (ETL) processes, and learn how to choose the best ETL software tools for your requirements and budget.
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Being Agile in a Non-Agile World
sponsored by Ivar Jacobson Consulting
| White Paper: | Posted: 01 Jul 2008
| | Published: | 01 Jun 2008 | |
Summary: |
This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.
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Uncovering Hidden B2B Sales Potential
sponsored by MapInfo Corporation
| White Paper: | Posted: 01 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
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Microsoft Dynamics CRM Online ® Offer
sponsored by Microsoft
| Trial Software: | Posted: 30 May 2008
| | Published: | 01 May 2008 | |
Summary: |
Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
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TCO Case Study: Central Plastics
sponsored by Oracle Corporation
| Case Study: | Posted: 18 Mar 2008
| | Published: | 18 Mar 2008 | |
Summary: |
This total cost of ownership (TCO) case study explores how Oracle E-Business Suite On Demand reduces costs, increases flexibility, and primes companies for growth.
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To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.
| White Paper: | Posted: 10 Mar 2008
| | Published: | 01 Mar 2008 | |
Summary: |
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
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Meeting Tomorrow's Internet Performance Requirements
sponsored by Keynote Systems
| White Paper: | Posted: 26 Feb 2008
| | Published: | 01 Mar 2007 | |
Summary: |
This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
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Automating Key Business Functions with Service Management Software
sponsored by WebEx Communications, Inc.
| White Paper: | Posted: 15 Jun 2007
| | Published: | 01 Jun 2007 | |
Summary: |
Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.
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WebEx at a Glance
sponsored by WebEx Communications, Inc.
| Software Demo: | Posted: 12 Oct 2006
| | Published: | 01 Oct 2006 | |
Summary: |
WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction.
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ezSupport Pro in Action: How Does It Work?
sponsored by Qualté, Inc.
| Product Overview: | Posted: 17 Jun 2004
| | Published: | 01 Jun 2004 | |
Summary: | All the features and benefits of ezChat and ezSupport. Advanced report generation capabilities, measure support effectiveness, support rep response time, etc.
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SEE: Related Topics