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Customer Service

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Most Popular Customer Service Reports
Six Secrets for Effectively Managing a Customer Support Organization
sponsored by EnterpriseWizard Inc.
5 Ways to Improve Customer Service in a Down Economy
sponsored by OpenSpan
Case Study: Children's Memorial Hospital
sponsored by ABS Associates, Inc.
1 - 15 of 150 Matches
BlueHornet Whitepaper - Best Practices for Transactional Email Messages
sponsored by BlueHornet Networks, Inc.
White Paper: | Posted: 19 Aug 2008
Published:19 Aug 2008
Summary: This whitepaper elaborates the FTC's definition to describe any email communications that typically share certain characteristics that are triggered by a specific site visitor action.
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AIIM White Paper: Archiving Services for Imaging
sponsored by EMC Corporation
White Paper: | Posted: 15 Aug 2008
Published:15 Aug 2008
Summary: Read this white paper to address the challenge of how to translate archiving processes into a direct electronic interface, avoiding paper altogether, and to image that content as early in the process as possible.
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The True Value of Learning
sponsored by SkillSoft Corporation
White Paper: | Posted: 15 Aug 2008
Published:15 Aug 2008
Summary: The most important thing any training department can do is to solve a business problem.
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On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision
sponsored by Sage (UK) Limited
White Paper: | Posted: 14 Aug 2008
Published:14 Aug 2008
Summary: This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
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Customer Relationship Management Sales Enablement: User Acceptance Means More Sales
sponsored by Sage (UK) Limited
White Paper: | Posted: 14 Aug 2008
Published:14 Aug 2008
Summary: This paper will outlines how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.
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Customer Relationship Management - Integration for a Customer Centric View
sponsored by Sage (UK) Limited
White Paper: | Posted: 14 Aug 2008
Published:14 Aug 2008
Summary: This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.
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Engaging with the New eLearning
sponsored by Adobe Systems, Inc.
White Paper: | Posted: 14 Aug 2008
Published:14 Aug 2008
Summary: Industry studies reveal evident increases in training and development delivered via eLearning. This white paper explores the advantages of eLearning and highlights 12 strategies with focus on virtual learning programs.
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Service Management: Identify and Leverage Your Existing Service Life Cycles
sponsored by IBM
White Paper: | Posted: 13 Aug 2008
Published:01 Mar 2008
Summary: This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
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Accelerate Your Business with WebSphere Portal Accelerators
sponsored by IBM
Videocast: | Posted: 12 Aug 2008
Premiered:13 Aug 2008
Summary: This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.
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Improving Operations with Reports, Plans and Metrics
sponsored by Cognos Incorporated
White Paper: | Posted: 11 Aug 2008
Published:01 Jun 2008
Summary: This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
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Extraprise CRM Support Survey Report
sponsored by Extraprise Group, Inc.
White Paper: | Posted: 10 Aug 2008
Published:01 Aug 2008
Summary: This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.
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Marketing Transformation - How to Lead the Revolution
sponsored by Extraprise Group, Inc.
White Paper: | Posted: 10 Aug 2008
Published:01 Jan 2004
Summary: This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.
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QlikView for SAP
sponsored by QlikTech, Inc.
Data Sheet: | Posted: 10 Aug 2008
Published:01 Jan 2007
Summary: Using QlikView, companies complement their centralized SAP reporting capabilities with instant user-driven visibility into business processes, allowing SAP-based decision making at the speed of business.
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How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics
sponsored by Silverpop Systems Inc.
White Paper: | Posted: 08 Aug 2008
Published:01 Jan 2006
Summary: Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information and it also provide marketers a rich opportunity to develop strong customer relationships.
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Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense
sponsored by Silverpop Systems Inc.
White Paper: | Posted: 08 Aug 2008
Published:01 Jan 2007
Summary: This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.
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1 - 15 of 150 Matches


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