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Case Study: Children's Memorial Hospital
sponsored by ABS Associates, Inc.
 | Case Study: | Posted: 28 Jul 2008
| | Published: | 25 Jul 2008 | |
Summary: |
In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
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Benefits and Advantages of Recording and Archiving Calls
sponsored by Teleformix
| White Paper: | Posted: 11 Jul 2008
| | Published: | 01 Oct 2006 | |
Summary: |
ECHO digital recording solution brings a whole host of advantages, including dispute resolution, liability management, evaluation support, and more.
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Cost Cutting in IT to Cope with Economic Slowdown
sponsored by Avaya Inc.
| White Paper: | Posted: 01 Jul 2008
| | Published: | 05 Mar 2008 | |
Summary: |
IT organizations are under pressure to reduce the cost of IT and to use IT to reduce the operating costs of the enterprise. This report compiles a list of common IT-related budget-cutting ideas with links to specific research currently available.
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Fire & Security Success Story
sponsored by SERVICEPower
| Case Study: | Posted: 25 Jun 2008
| | Published: | 01 Jun 2008 | |
Summary: |
Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
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How to Manage Benefits Administration During Mergers and Acquisitions
sponsored by Workscape
| White Paper: | Posted: 09 Jun 2008
| | Published: | 01 Jan 2007 | |
Summary: |
To achieve the necessary continuity in a post-merger environment, HR must synchronize many processes, data sources, and other moving parts in a compressed timeframe--all while maintaining existing service levels for all employees.
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Retail 101: Juggling POS with Mobility, Call Centers, BI and Security
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 06 Jun 2008
| | Published: | 01 Aug 2008 | |
Summary: |
In this E-Guide, get an overview of the retail industry from the focal points of tying it to security, business intelligence, mobility and call centers.
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Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?
sponsored by Genesys
| White Paper: | Posted: 03 Jun 2008
| | Published: | 01 Jan 2006 | |
Summary: |
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
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Samsung France Consolidates Outsourced Call Centers onto Hosted CosmoCall Universe Platform
sponsored by CosmoCom, Inc.
| Case Study: | Posted: 27 May 2008
| | Published: | 01 Jan 2007 | |
Summary: |
Case Study: For a hosted IP based callcenter system, Samsung found the solution it needed from Orange Business Services, built on the CosmoCall Universe platform.
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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
| White Paper: | Posted: 27 May 2008
| | Published: | 01 Jan 2008 | |
Summary: |
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
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Moving beyond the Queue - Focusing on the Real-Time Customer
sponsored by Inova Solutions
| White Paper: | Posted: 20 May 2008
| | Published: | 19 May 2008 | |
Summary: |
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
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Success Story: Communications - AT&T
sponsored by Genesys
| Case Study: | Posted: 19 May 2008
| | Published: | 01 May 2008 | |
Summary: |
The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
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Using Real-Time Information to Improve Contact Center Performance
sponsored by Genesys
 | Podcast: | Posted: 05 May 2008
| | Premiered: | 05 May 2008, 09:00 EDT (13:00 GMT) | | | Speaker: |
Ken Landoline, Program Manager of Customer-Centric Strategies at Yankee Group
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Summary: |
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
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Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences
sponsored by Extraview Corporation
 | Software Listing: | Posted: 10 Mar 2008
| | Published: | 01 Jan 2006 | |
Summary: |
ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.
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Customer Support Solution
sponsored by Extraview Corporation
| Software Listing: | Posted: 10 Mar 2008
| | Published: | 01 Jan 2006 | |
Summary: |
ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.
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IFS Applications - Supply Chain Management
sponsored by IFS
| Software Listing: | Posted: 11 Feb 2008
| | Published: | 07 Feb 2007 | |
Summary: |
IFS Applications offer business solutions that can be configured to meet the needs of rapidly changing industries facing challenges in an international marketplace.
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SEE: Related Topics