5 customer experience revelations for the GenAI era

No matter how good your product or service, the quality of your overall customer experience is what can make or break your bottom line.

Although organizations are making progress toward delivering better customer service experiences by investing in people, processes, and technology, the ServiceNow Customer Experience (CX) Trends Survey shows there’s still significant room for improvement.

Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.

Vendor:: ServiceNow
Posted:: Mar 7, 2024
Published:: Mar 7, 2024
Format:: HTML
Type:: eBook

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