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Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
Posted:  21 Apr 2009
Published:  05 Mar 2009
Format:  PDF
Length:  12   Page(s)
Type:  White Paper
Language:  English


ABSTRACT:
Topics included in this paper:
  • An Historical Perspective of the Service Desk Industry
  • Differences Between a Help Desk and a Service Desk
  • Help Desks and Service Desks Within a Maturity Model
  • How Numara® Track-It!® and Numara® FootPrints® fit within this model
  • Considerations in Selecting an Incident Management System
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.


Author

Kristin Robertson
President ,  KR Consulting, Inc.



BROWSE RELATED RESOURCES
Business Intelligence | Business Process Management | Customer Service | Customer Support Software | Help Desk Management Services | Help Desks | IT Infrastructure | ITIL | Operational Support Systems

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