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Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics
sponsored by SPSS Inc. Worldwide Headquarters
 | Case Study: | Posted: 20 Feb 2009
| | Published: | 20 Feb 2009 | |
Summary: |
This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.
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How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 20 Feb 2009
| | Published: | 20 Feb 2009 | |
Summary: |
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
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CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 20 Feb 2009
| | Published: | 20 Feb 2009 | |
Summary: |
This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
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CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 20 Feb 2009
| | Published: | 20 Feb 2009 | |
Summary: |
This paper explores core principles companies can use to help them select a CRM system.
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Business Process-Centric Information Technology: Aligning Business and Technology for High Performance
sponsored by Accenture
| White Paper: | Posted: 18 Feb 2009
| | Published: | 18 Feb 2009 | |
Summary: |
Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance.
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Understanding the Basic Configuration of the Adaptive Security Appliance (ASA)
sponsored by Global Knowledge
| White Paper: | Posted: 10 Feb 2009
| | Published: | 10 Feb 2009 | |
Summary: |
The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your "trusted" network users from "untrusted" users.
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Seven Tips for Profiting from Lean Times with CRM
sponsored by Oracle Corporation
| White Paper: | Posted: 26 Jan 2009
| | Published: | 26 Jan 2009 | |
Summary: |
With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.
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Best Practices in the Call Center: A Customer Touch-Point Methodology
sponsored by Oracle Corporation
| White Paper: | Posted: 26 Jan 2009
| | Published: | 26 Jan 2009 | |
Summary: |
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen
sponsored by IQMS
| White Paper: | Posted: 24 Dec 2008
| | Published: | 24 Dec 2008 | |
Summary: |
The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time.
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Addressing the challenges of implementing a customer-centric strategy
sponsored by Infor CRM
| White Paper: | Posted: 05 Dec 2008
| | Published: | 05 Dec 2008 | |
Summary: |
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
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Surviving and Thriving in the Customer-Driven Age
sponsored by Oracle Corporation
| White Paper: | Posted: 19 Sep 2008
| | Published: | 19 Sep 2008 | |
Summary: |
The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
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Real World Disaster Recovery
sponsored by IBM
| Technical Article: | Posted: 08 May 2008
| | Published: | 01 Jul 2006 | |
Summary: |
In preparation for disasters, it's critical to have a backup site that can be used if your primary location goes down. Download this article about a new enterprise data center and learn more about protecting your IT infrastructure.
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FACTS® CLAIMS & ENCOUNTERS™
sponsored by Ebix Health, Inc.
| Product Literature: | Posted: 02 Apr 2008
| | Published: | 01 Jan 2001 | |
Summary: |
FACTS® CLAIMS & ENCOUNTERS™ is a fully automated, real-time processing system for complete, online adjudication of medical, dental, vision, prescription drug, disability and COBRA claims and encounters.
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Numara® FootPrints Change Management: Solutions for Automating and Managing Change
sponsored by Numara Software
 | Webcast: | Posted: 28 Mar 2008
| | Premiered: | Available On Demand | |
Summary: |
View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
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HEALTHsuite® - Claims Processing Software
sponsored by RAM Technologies, Inc.
 | Software Listing: | Posted: 22 Feb 2008
| | Published: | 01 Feb 2008 | |
Summary: |
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care ...
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MORE SPECIFIC TOPICS:
Customer Satisfaction |
Customer Self-Service |
Web-Based Self-Service