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Let Customer Feedback Do the Driving
sponsored by SPSS Inc. Worldwide Headquarters
 | White Paper: | Posted: 07 May 2009
| | Published: | 31 May 2007 | |
Summary: |
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
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Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models
sponsored by SPSS Inc. Worldwide Headquarters
 | Webcast: | Posted: 04 May 2009
| | Premiered: | Available On Demand | |
Summary: |
Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance.
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Turning Results into Rewards: Survey Analysis and Reporting
sponsored by SPSS Inc. Worldwide Headquarters
| Webcast: | Posted: 04 May 2009
| | Premiered: | Available On Demand | |
Summary: |
Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.
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SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses
sponsored by SPSS Inc. Worldwide Headquarters
| Webcast: | Posted: 04 May 2009
| | Premiered: | Available On Demand | |
Summary: |
Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data.
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Boost ROI with Faster, Easier, VISUAL Analytics
sponsored by SPSS Inc. Worldwide Headquarters
| Webcast: | Posted: 04 May 2009
| | Premiered: | Available On Demand | |
Summary: |
Join us at this live webcast and learn how you can:<ul>
<li>Use RFM analysis to quickly rank customers for high-return marketing</li>
<li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li>
<li>and more</li></ul>
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Coinstar Selects the Most Profitable Machine Locations
sponsored by SPSS Inc. Worldwide Headquarters
| Case Study: | Posted: 04 May 2009
| | Published: | 04 May 2009 | |
Summary: |
Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.
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Effective Strategies for Capturing the Voice of the Customer
sponsored by SPSS Inc. Worldwide Headquarters
| Webcast: | Posted: 04 May 2009
| | Premiered: | Available On Demand | |
Summary: |
This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
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Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
| White Paper: | Posted: 21 Apr 2009
| | Published: | 05 Mar 2009 | |
Summary: |
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
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Achieving Service Excellence Across The Enterprise: Leveraging Cross-Enterprise Workflow to Organize Around the Customer
sponsored by Numara Software
| White Paper: | Posted: 21 Apr 2009
| | Published: | 01 Feb 2009 | |
Summary: |
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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Dell's SMART Approach to Workload Automation
sponsored by BMC Software, Inc
| White Paper: | Posted: 18 Apr 2009
| | Published: | 17 Apr 2009 | |
Summary: |
This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.
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Social CRM Comes of Age
sponsored by Oracle Corporation
| White Paper: | Posted: 01 Apr 2009
| | Published: | 01 Apr 2009 | |
Summary: |
Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
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Effective Negotiating: 5 Rules for Smooth Transactions
sponsored by Global Knowledge
| White Paper: | Posted: 13 Mar 2009
| | Published: | 13 Mar 2009 | |
Summary: |
This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
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Who Are My Best Customers?
sponsored by SPSS Inc. Worldwide Headquarters
| White Paper: | Posted: 20 Feb 2009
| | Published: | 20 Feb 2009 | |
Summary: |
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.
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Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics
sponsored by SPSS Inc. Worldwide Headquarters
| White Paper: | Posted: 20 Feb 2009
| | Published: | 20 Feb 2009 | |
Summary: |
This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions.
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American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics
sponsored by SPSS Inc. Worldwide Headquarters
| Case Study: | Posted: 20 Feb 2009
| | Published: | 20 Feb 2009 | |
Summary: |
To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs.
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MORE SPECIFIC TOPICS:
Customer Satisfaction |
Customer Self-Service |
Web-Based Self-Service