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Focusing on High-Tech Manufacturers
sponsored by Infor CRM
 | White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
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Optimize Customer Experience to Achieve Competitive Advantage
sponsored by Wipro Technologies
| White Paper: | Posted: 21 Oct 2009
| | Published: | 21 Oct 2009 | |
Summary: |
Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
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Which Off-line CRM solution for Field Force?
sponsored by Wipro Technologies
| White Paper: | Posted: 21 Oct 2009
| | Published: | 21 Oct 2009 | |
Summary: |
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
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Winning in Today's Environment: Six Imperatives for the Chief Sales Officer
sponsored by Oracle Corporation
| White Paper: | Posted: 20 Oct 2009
| | Published: | 01 Oct 2009 | |
Summary: |
Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
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7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives
sponsored by Vovici
| White Paper: | Posted: 20 Oct 2009
| | Published: | 20 Oct 2009 | |
Summary: |
In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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Customer Experience IQ Report
sponsored by Vovici
| White Paper: | Posted: 20 Oct 2009
| | Published: | 20 Oct 2009 | |
Summary: |
The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
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7 Habits of Highly Successful Surveys
sponsored by Vovici
| White Paper: | Posted: 20 Oct 2009
| | Published: | 20 Oct 2009 | |
Summary: |
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!
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The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 19 Oct 2009
| | Published: | 19 Oct 2009 | |
Summary: |
This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
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Management Excellence: Leveraging Technology and Techniques
sponsored by Oracle Corporation
| White Paper: | Posted: 13 Oct 2009
| | Published: | 01 Nov 2008 | |
Summary: |
One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence.
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How to Embrace CRM and Make it Succeed in Your Organization
sponsored by SYSPRO
| White Paper: | Posted: 12 Oct 2009
| | Published: | 12 Oct 2009 | |
Summary: |
This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.
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Avatars Proven to Increase Advertising Effectiveness
sponsored by Humanity Interactive
| Case Study: | Posted: 09 Oct 2009
| | Published: | 30 Sep 2009 | |
Summary: |
Blue Rain commissioned Humanity Online to create an avatar for their character "Marcus OneNote" that could act, react, and interact with visitors to the OneNote Ad and landing page of the community site for OneNote. Read on to learn how avatars are increasing advertising effectiveness.
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Make CRM Work the Way Salespeople Do
sponsored by Oracle Corporation
| White Paper: | Posted: 08 Oct 2009
| | Published: | 08 Oct 2009 | |
Summary: |
This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.
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Chapter 3: SaaS on the Rise, but Does It Deliver?
sponsored by SearchCRM
| eBook: | Posted: 07 Oct 2009
| | Published: | 07 Oct 2009 | |
Summary: |
The emergence of Software as a Service-based applications has enabled organizations to get new applications up and running quickly and cheaply, saving resources for mission-critical tasks.
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Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?
sponsored by Oracle Corporation
| White Paper: | Posted: 02 Oct 2009
| | Published: | 02 Oct 2009 | |
Summary: |
According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
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MORE SPECIFIC TOPICS:
Contact Management |
CRM Analytics |
Mobile CRM |
PRM |
Profiling