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Let Customer Feedback Do the Driving
sponsored by SPSS Inc. Worldwide Headquarters
 | White Paper: | Posted: 07 May 2009
| | Published: | 31 May 2007 | |
Summary: |
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI
sponsored by SPSS Inc. Worldwide Headquarters
| White Paper: | Posted: 07 May 2009
| | Published: | 31 Dec 2008 | |
Summary: |
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.
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The Customer-Driven Innovation Series: The Predictive Enterprise
sponsored by SPSS Inc. Worldwide Headquarters
| White Paper: | Posted: 05 May 2009
| | Published: | 01 Dec 2007 | |
Summary: |
Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.
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Turning Results into Rewards: Survey Analysis and Reporting
sponsored by SPSS Inc. Worldwide Headquarters
 | Webcast: | Posted: 04 May 2009
| | Premiered: | Available On Demand | |
Summary: |
Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.
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Boost ROI with Faster, Easier, VISUAL Analytics
sponsored by SPSS Inc. Worldwide Headquarters
| Webcast: | Posted: 04 May 2009
| | Premiered: | Available On Demand | |
Summary: |
Join us at this live webcast and learn how you can:<ul>
<li>Use RFM analysis to quickly rank customers for high-return marketing</li>
<li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li>
<li>and more</li></ul>
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Coinstar Selects the Most Profitable Machine Locations
sponsored by SPSS Inc. Worldwide Headquarters
| Case Study: | Posted: 04 May 2009
| | Published: | 04 May 2009 | |
Summary: |
Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.
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Effective Strategies for Capturing the Voice of the Customer
sponsored by SPSS Inc. Worldwide Headquarters
| Webcast: | Posted: 04 May 2009
| | Premiered: | Available On Demand | |
Summary: |
This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
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Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS
sponsored by SPSS Inc. Worldwide Headquarters
| Case Study: | Posted: 04 May 2009
| | Published: | 04 May 2009 | |
Summary: |
Customer knowledge is market advantage. To refine its edge and better manage
customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.
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Reduce Churn Through Enterprise Feedback Management and Predictive Analytics
sponsored by SPSS Inc. Worldwide Headquarters
| Case Study: | Posted: 04 May 2009
| | Published: | 01 May 2009 | |
Summary: |
In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.
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Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining
sponsored by SPSS Inc. Worldwide Headquarters
| Case Study: | Posted: 04 May 2009
| | Published: | 04 May 2009 | |
Summary: |
This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.
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10 Ways Predictive Analytics Can Really Help You
sponsored by SPSS Inc. Worldwide Headquarters
| Data Sheet: | Posted: 04 May 2009
| | Published: | 01 May 2009 | |
Summary: |
This whitepaper details how predictive analysis can help your business. We give you 10 really good reasons on how predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector.
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Empower Your Consumer Research Department with Predictive Analytics
sponsored by SPSS Inc. Worldwide Headquarters
| Case Study: | Posted: 01 May 2009
| | Published: | 01 May 2009 | |
Summary: |
In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.
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Achieving Service Excellence Across The Enterprise: Leveraging Cross-Enterprise Workflow to Organize Around the Customer
sponsored by Numara Software
| White Paper: | Posted: 21 Apr 2009
| | Published: | 01 Feb 2009 | |
Summary: |
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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Social CRM Comes of Age
sponsored by Oracle Corporation
| White Paper: | Posted: 01 Apr 2009
| | Published: | 01 Apr 2009 | |
Summary: |
Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
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Effective Negotiating: 5 Rules for Smooth Transactions
sponsored by Global Knowledge
| White Paper: | Posted: 13 Mar 2009
| | Published: | 13 Mar 2009 | |
Summary: |
This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
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MORE SPECIFIC TOPICS:
Contact Management |
CRM Analytics |
Mobile CRM |
PRM |
Profiling