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RANK	TITLE	PUBLISHER
1	Help Desk vs. Service Desk: Which One is Right for You	Numara Software

2	Business Analytics and Optimization for the Intelligent Enterprise	IBM

3	Applying Knowledge Management to Project Management	Global Knowledge

4	Business Process Modeling with UML	IBM

5	Transforming Insight Into Action with Business Process Management	IBM

6	Managing Requirements, Tests and Defects with HP Quality Center	Hewlett-Packard Company

7	Troubleshooting Slow Networks with Wireshark	Global Knowledge

8	Reference Guide: Fundamental Protocols of Network Management	SolarWinds, Inc.

9	Free Tool: IP Address Tracker (IPAT)	SolarWinds, Inc.

10	Oracle Hyperion Workforce Planning	Oracle Corporation

11	Vyatta - Open Routing, Firewall, VPN Software	Vyatta Inc.

12	SAN For Dummies, Chapter 13: Using Data De-duplication To Lighten The Load	FalconStor Software

13	The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools	Citrix Online

14	Oracle WebLogic Suite 11g Technical White Paper	Oracle Corporation

15	Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management	Nimsoft, Inc.

16	Qos: What Is It? Why Do We Need It?	Global Knowledge

17	Nine Storage-Related Attributes of an Enterprise Cloud	Compellent

18	Change Management: The Challenge of Organizational Culture	SearchSecurity.com

19	10 Dying IT Skills	Global Knowledge

20	The Case for Virtual Local Area Networks (VLANs)	Global Knowledge

21	How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid	Siperian, Inc.

22	Informatica 9. Transform your business. Transform your world.	Informatica

23	Scandinavian Airlines Modernize Business Intelligence Capabilities While Lowering Costs by Re-using Existing Applications	Micro Focus, Ltd

24	Understanding the Components of Business Confidence	IBM

25	Mobile Application Development: Making It Easier For Developers	SearchSOA.com

26	Enterprise Application Integration, and Spring	TheServerSide.com

27	Your Small Business Network from Cisco	Cisco Systems, Inc.

28	Associated Banc-Corp Case Study	SafeNet, Inc.

29	7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives	Vovici

30	Subnetting Shortcuts	Global Knowledge

31	Ten Ways Hackers Breach Security	Global Knowledge

32	High Performance NAS	BlueArc Corp.

33	ESET Smart Security 4 Trial	ESET

34	Getting the most out of Windows 7 with enhanced security	Sophos Inc.

35	Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success	Infor CRM

36	Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies	Sun Microsystems, Inc.

37	Sales 2.0: How Businesses Are Using Online Collaboration to Spark Sales	Oracle Corporation

38	How to Maximize Revenue by Sending Targeted Promotions to Customers	Infor CRM

39	Service Desk Consolidation Cuts Costs and Increases Service Quality	BMC Software, Inc

40	E-Book: How to Evaluate Data Warehouse Appliances	Sybase, Inc.

41	Mastering Disaster Recovery for Mid-Sized Organizations and Remote Offices	Zenith Infotech

42	Innovative Marketing Strategies for Individual and Personal Lines Insurers	Infor CRM

43	eToken PRO Anywhere Flash Demo	SafeNet, Inc.

44	A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell	MarketTools, Inc.

45	File Virtualization Explained	F5 Networks

46	Geek Speak Webcast: Hidden Secrets of IOS	SolarWinds, Inc.

47	Solutions for Network Closets	APC

48	Kelley Blue Book Case Study	Microsoft

49	Essentials of CRM for Wealth Management Empower Advisors with Client-centric Tools	Pivotal CRM, a CDC Software solution

50	Disaster recovery planning fundamentals: DR testing basics	Zenith Infotech

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